It’s simply a fact that companies need to run efficiently in order to maintain and retain business. Now more than ever, customers are looking to have unique and customized experiences with businesses, while receiving quality service and efficient transactions. Many different types of companies are using new and improved POS systems and enjoying the many benefits they offer. Regardless of the size and function of the business, an updated POS system can improve company functionality and customer service.
A great way to enhance a customer’s time spent at your business, be it retail or restaurant, is insuring orders are put in correctly, tracked and delivered in a timely fashion. Although it can be hard to feel like updating a POS system for a small business will be worth it, the benefits and new accessibilities available will increase your customer’s experiences within your business exponentially. Upgrading a POS system greatly increases your staff’s ability to take orders from customers, provide inventory insight, allows real-time tracking for shipments and more. The POS system can also act as the central hub for your staff, keeping tables organized in restaurants and giving retail customers a known location in which to seek out employee aid. This greatly cuts down on mistakes and neglected customers, helping the level of overall service increase.
A POS system can also provide more support for your business than just day-to-day tasks that will be helpful to your regular operations. You can utilize these systems to handle inventory, track orders and obtain daily reports. Having proper inventory levels will help make sure that you have the correct amount of items that you need to keep customers happy, while tracking orders can ensure your company never runs out of crucial products. This can be very useful to the owners or managers who handle the orders for the store, allowing employees to shoulder some of the burden of helping to run the business.
If you like the idea of adding a new POS system into your small business but don’t want the hassle of setting up a system, many resellers provide options for POS systems that care ready to go right out of the box. These machines only require being pulled out the box and plugged in; there is almost no set up, and implementation should not disrupt the flow of your business. In fact, many machines can be customized to include intuitive interfaces designed specifically for you and your business’ needs. Additionally, by adding a printer and cash drawer to your POS system, you can create a one-stop shop for cashing out every customer.
POS systems can also provide is the ability to help cut down on asset theft within your business. Whether it’s products for sale, or assets purchased for the betterment of your business, a POS system can help to track the location and accessibility of each item. Employees must log in to access the system, and once logged in all their transactions can be traced. Preventing theft can greatly increase the bottom line for your company, while cutting down on the frequency in which you’ll need to order new products and supplies. Another advantage to implementing an updated POS is that it allows restaurants to quickly change a menu, or retail locations to quickly swap out discontinued and changing items. You can quickly update throughout the day, adding and changing items and their prices.
If you’re currently running on a low-level or older model POS system, consider upgrading to a newer system that can better accommodate all the needs of your business. While upgrading may seem like a large expense, many resellers allow payment plans and Solutions as a Service models to mitigate the immediate overhead, and the machine will certainly pay for itself over time. An updated POS system can mean the difference between struggling to keep your customers happy to providing excellent service alongside regular behind-the-scenes perks for yourself.
Co-Contributor: Jason Lewis