When selecting new hardware, it is easy to focus on the big picture when making your decision. But there are often some smaller factors that deserve just as much attention. When reviewing the available barcode scanner options, it is important to consider many different aspects of the product, including things many shoppers can easily overlook: the warranty, build quality and ergonomics of the device.
Warranty
It probably isn’t the first thing that is considered when selecting a scanner, but the warranty can be very important. Both expensive and low cost products will eventually fail and the warranty can be the saving grace – that is, if the warranty is still in effect.
Warranty length will vary from company to company and scanner to scanner. It is important that you do your research and ensure that the warranty being offered meets your expectations. Most will look for a warranty of 1 to 3 years. The price of the unit will be greatly impacted by the length of the warranty. In addition, some manufacturers will offer extended service plans to cover the device longer. These longer term warranties can prevent future expenses and reduce downtime for your company. So consider how the device will be used and let that determine what kind of warranty you require.
Build quality
Not all scanners are built equal. Just like any product you will buy, there are varying degrees of quality. Some customers have the need for a low-priced unit and are willing to sacrifice quality. Others demand the best quality to prevent breakage and failure. A reputable manufacturer will supply specifications to help you understand their quality. Drop test and IP ratings are two very good indicators of how the device was made.
The manufacturer will also list the range of temperatures the unit can function within. It is in a setting that could see high volume of use? Do you need a unit that is designed for outdoor use? Consider where the use scanner will be used before making a final decision.
Ergonomics
The people who use the scanner are rarely the same people that make the decision on which one to purchase. As a device decision maker, you must think for those who will be using it. So ask yourself, who will be using this scanner? Will it be an industrial worker or a retail worker? Some scanners are used occasionally while others employees will handle the scanner almost continually throughout the day. Maybe this is being installed into a self-service kiosk where a consumer will use it. Really think about the look and feel of the device and how it will impact the way in which it is used.
Making a hardware choice can be very complicated. Many will consider some factors to be more important than others. Do not avoid the factors that do not seem as significant but instead ask yourself how the device will be used, where it will be used, and who will use it. This will ensure it is the right fit for you and your employees.
Co-contributor: Joe Easton