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Privacy Policy

Introduction

At Appware Solutions, we are committed to maintaining the highest standards of integrity in our business. In the course of business, it is necessary to collect, record, store, process, transmit, and otherwise handle Personal Information about individuals. We take these activities seriously and seek to provide fair, secure, and appropriate methods for the handling of Personal Information. All such activities are intended to be consistent with both generally accepted privacy ethics and standard business practices.

This privacy policy sets out how Appware Solutions uses and protects any personal information that you provide Appware Solutions when you use this website. Appware Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Appware Solutions may update this policy from time to time. You should check this page from time to time to ensure that you are aware and happy with any updates or changes.

Data Controller

Appware Solutions is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

Obtaining Your Consent

The purpose for which Personal Information is collected will be specified on or before the collection of the information, and any change of purpose will be communicated to you. This consent will be expressed in writing, given verbally, electronically, or through an authorized representative.

Consent to collect, use, and disclose Personal Information can be withdrawn at any time, subject to legal and contractual restrictions and reasonable notice.

Collection

Appware Solutions aims to only collect, handle and store only the necessary Personal information required for normal operations and within the parameters as set out by the relevant legislation. We are also committed to only collect information for the purpose(s) identified and communicated within this Privacy statement and/or any relevant policies. Only lawful means will be used to collect personal information.

What We Collect

We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section. How Do We Collect? Use of Services

We collect information through your use of the Services. In other words, when you are visiting our Site or using our Services, including when you browse the Website we are aware of it and may gather, collect and record such uses, sessions and related information. This can be either independently or with the help of third-party services as detailed below in the section THIRD PARTIES, including through the use of Cookies and other tracking technologies, as further detailed in our Cookie policy and THIRD PARTIES section below.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Voluntary Provision

We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register; when you Opt-in to receive marketing content; when you submit or upload such Personal Information while using any of our Services; and/or when you contact us directly.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Location of Data Storage

The Personal data you provide to us via the above mentioned means, is stored on our secure servers and services. Currently, our servers are located within the European Economic Area (EEA). The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. The transfer may be to other members of the Appware Solutions group, to employees or contractors or to third parties as set out in this policy. In particular, the contents of a website is transferred to any person or entity requesting it, as part of the normal and intended operation of the service, without any restrictions or regard to their location. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We may be required by law, to hold your data in a specific location dependent upon the location from which you will access Appware Solutions services. Regardless of the location in which your data is stored we will take adequate measures to protect the security of your personal data.

These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries.

Third Parties

Appware Solutions partners with several third-party services to provide and improve our own service. These include domain registrars, e-mail delivery, web analytics, hosting services, content delivery networks, marketing and performance data services, services to detect and prevent fraud, spam and abuse, electronic data and computing security services, session recording services as well as legal, financial and auditing advisors.

These third-party services access or receive aggregate data about or personal data of visitors, users and users of users. The data may include part or all of this personal data depending on the particular function the third party in question serves, and the third parties may only use the data for the purpose for which they are contracted.

We may disclose your personal information for any of the purposes mentioned above to any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries. This also includes entities which we may acquire as part of an acquisition at a future date.

We may also share your personal information in response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, if we have a good faith belief that the law requires us to do so, with or without notice to you.


 Hubspot  Hosting, managing, monitoring and storing data  https://legal.hubspot.com/privacy-policy
 Google Analytics  Analyzing site's traffic  https://policies.google.com/privacy?hl=en
 YouTube  Site feature, video streaming  https://policies.google.com/privacy?hl=en
 Google Tag Manager  Analytics and advertising  https://policies.google.com/privacy 
 Google Maps  Site feature, map sharing  https://www.google.com/intl/us_en/help/terms_maps.html
 Google reCaptcha  Customer support tool  https://www.enchant.com/privacy 
 Google Fonts  Interactive web directory of fonts  https://policies.google.com/privacy?hl=en

Use and Disclosure

Personal information will not be used or disclosed for purposes other than those specified to you, except:

  • Where required by law; or
  • To protect the interests of Appware Solutions against criminal activity, fraud, and material misrepresentation in connection with a contract.

Retention of Records

Keeping Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law. When the Personal Information is no longer required, it will be destroyed either by shredding or other approved destruction methods to prevent unauthorized parties from gaining access to the information during and after the process.

You can of course choose to unsubscribe at any time via the unsubscribe link found in all our emails.

You can ask us to delete your information. We can do this unless we are legally required to keep it.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Should Appware Solutions experience a data breach and your information be involved, we will contact you if there is a risk of your data being misused and if we are legally obliged to do so. In some instances Appware Solutions will also be legally obliged to contact (data protection) authorities when a breach of private information occurs.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@appwaresolutions.com
  • You have the right to request the correction or deletion of inaccurate, incomplete, or obsolete information in your file. We can do this unless we are legally required to keep it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at contact@appwaresolutions.com as soon as possible. We will promptly correct any information found to be incorrect.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
 CART  The association with your shopping cart
 CATEGORY_INFO  Stores the category info on the page, that allows to display pages more quickly.
 COMPARE  The items that you have in the Compare Products list.
 CURRENCY  Your preferred currency
 CUSTOMER  An encrypted version of your customer id with the store.
 CUSTOMER_AUTH  An indicator if you are currently logged into the store.
 CUSTOMER_INFO  An encrypted version of the customer group you belong to.
 CUSTOMER_SEGMENT_IDS  Stores the Customer Segment ID
 EXTERNAL_NO_CACHE  A flag, which indicates whether caching is disabled or not.
 FRONTEND  You session ID on the server.
 GUEST-VIEW  Allows guests to edit their orders.
 LAST_CATEGORY  The last category you visited.
 LAST_PRODUCT  The most recent product you have viewed.
 NEWMESSAGE  Indicates whether a new message has been received.
 NO_CACHE  Indicates whether it is allowed to use cache.
 PRESISTENT_SHOPPING_CART  A link to information about your cart and viewing history if you have asked the site.
 POLL  The ID of any polls you have recently voted in.
 POLLN  Information on what polls you have voted on.
 RECENTLYCOMPARED  The items that you have recently compared.
 STF  Information on products you have emailed to friends.
 STORE  The store view or language you have selected.
 USER_ALLOWED_SAVE_COOKIE  Indicates whether a customer allowed to use cookies.
 VIEWED_PRODUCT_IDS  The products that you have recently viewed.
 WISHLIST  An encrypted list of products added to your Wishlist.
 WISHLIST_CNT  The number of items in your Wishlist.

Registration of a Privacy-Related Compliant

If you are not satisfied as to how we have handled your personal information please direct your complaint to the dedicated team by sending an email to contact@appwaresolutions.com. We will explain our complaints handling procedure and inform you of other complaint procedures that may be available to you.

If a complaint is justified, we will take appropriate action to resolve the situation and if necessary change our Policies, Procedures, or Practices.

General Inquiries

If you have any questions or comments about Appware Solutions Privacy Statement or Policies you may contact the internal team at contact@appwaresolutions.com.